Rejuvenate: All Rejuvenates ordered are shipped within 3-9 business days.
Plant Pods and Accessories: All Plant Pods and Accessories ship within 3-5 business days.
Currently, we ship in Canada, the U.S.A. and the United Arab Emirates.
We are actively planning on expanding our shipping services to the rest of the world. Plantaform is working on logistics and distribution to ensure that people all around the world can purchase and receive the Rejuvenate in a timely manner.
As soon as we are able to expand our shipping services, it will be announced on our channels, stay tuned for more details!
Plantaform provides FREE SHIPPING on orders over $75 within Canada 🇨🇦
You will receive an order confirmation right after you place your order from email@example.com. A shipping confirm will be sent once your order is received and packed.
Yes, you can! Once your Rejuvenate is received and packed you will have the option for an in-store pickup at our office in Gatineau, Quebec. Also during the checkout process you can select "Pick up at Plantaform Office/Store".
If your Rejuvenate or any order from Plantaform arrives damaged or incorrect, simply send us an email at firstname.lastname@example.org and we will handle any correction or returns needed.
If the Plantaform product you ordered is on backorder or out-of-stock we will notify you once it is available once again for shipment & delivery.
All Rejuvenate shipments and deliveries are signature required in order to receive the package. However, Pod Packs and Plantaform Accessory orders are not.
Provided that you can fulfill the additional requirements below, you may receive a complete refund within 30 days of receiving your Rejuvenate:
1) You must provide evidence of purchase, such as an order number or an email verifying your purchase.
2) The Rejuvenate and/or Plant Pods must still be functional, unopened, in their original packaging, and in the same condition as when they were delivered to you.
To initiate a return, please contact us at email@example.com, and we will provide you with a rate for return shipping in which we will deduct from your overall refund. From there we will provide shipping instructions and any other pertinent information.
Please note that refunds are not available for Rejuvenates or Plant Pods bought through third-party resellers, retail partners, or other websites. To learn more, please refer to their respective return policies.
If you wish to receive a refund on Rejuvenate simply let the Plantaform team know by emailing firstname.lastname@example.org within the 30-Day period and we will look to complete the transaction.
If requested within the 30-Day return policy window, you can expect to get your refund back into the account that you had originally purchased Rejuvenate minus the return shipping costs, within 10 business days.
Yes! The same 30-Day return policy is in place for gifted Rejuvenates as well.
Please notify the Plantaform team at email@example.com right away if you receive the wrong, damaged, or missing items in your order and we will take care of it.
Rejuvenate comes with a 1 year warranty. To be eligible for a warranty replacement, the following criteria must be met:
1) You purchased Rejuvenate within the previous year and can demonstrate that by providing proof of purchase, such as an order number or an email confirmation.
2) If you bought Rejuvenate from a third-party reseller, retail partner, or website, you must submit a copy of your original receipt.
To inquire about a Rejuvenate warranty issue, please contact the Plantaform team at firstname.lastname@example.org. We will give you shipping instructions and other relevant information, if necessary. Please note that we cannot provide a warranty replacement for damage that was caused by the user.
We guarantee that our Plantaform Pod Packs will germinate within 6 months of delivery.
While our Rejuvenate Plant Pods provide an ideal environment for plant growth, you may be entitled to a replacement Plant Pod or Pod Pack under the following circumstances:
1) No germination occurs within 3 weeks.
2) The plant is afflicted with a disease.
Please take note of the following information regarding replacement plant pods:
- Plantaform Plant Pods must be cultivated using only Rejuvenate and Plantaform Accessories (such as Pod Plugs, Germination Domes, Plantaform Nutrients, etc.).
- Please send us some photographs of your plants and Rejuvenate setup.
- Please be aware that Rejuvenate is intended for indoor use only. We cannot replace Plant Pods if they have been kept outside or if Rejuvenate has been used outside.
To ask about a Plant Pod warranty issue, please contact us at email@example.com. In your message, please confirm the age of your plants and the room temperature so that we can provide the best plant care advice as needed.
The warranty period for Rejuvenate begins on the day that you receive it from delivery.
If you have any questions about our shipping, returns, refunds, or warranty policies, please contact the Plantaform team at firstname.lastname@example.org.