Conditions d'utilisation

Plantaform Terms of Service

Effective date: November 13, 2026

Last updated: November 13, 2026

Welcome to Plantaform. These terms are an agreement between you and Plantaform Technology Inc. ("Plantaform", "we", "us"), Axeo – Institut Innovation Gatineau, 101 rue Saint-Jean-Bosco, Bureaux A-1330, Gatineau, Quebec J8Y 3G5, Canada (NEQ 1176794304). They cover:

• the Plantaform app for iPhone and Android (the "App");
• your Plantaform account and our cloud service that connects your gardens to the App (the "Cloud Service");
• the software that runs on Plantaform indoor gardens and other devices, including updates (the "Device Software"), and the devices themselves (the "Gardens");
• Planta, the AI assistant in the App; and
• purchases from our online store at plantaform.com and plantaform.ca (the "Store").

Together these are the "Services". Our Privacy Policy explains how we handle personal information. Our Limited Hardware Warranty, Return and Refund Policy and Shipping Policy also apply to Store purchases.

Your legal rights. Nothing in these terms takes away rights you have under consumer protection law where you live that cannot be waived by contract. If a part of these terms conflicts with those rights, the law wins. Several sections below say this again where it matters most.

Your information. To provide, secure, support, improve and market the Services, we collect and use information about you, your account, your devices, your Gardens and how you use the Services, and we share it with the providers that help us, some of them in the United States. We may also create and use de-identified or aggregated information as the law allows. Our Privacy Policy explains what we collect, why, who receives it and the choices you have.

Your consent. By creating an account, setting up a Garden or placing an order, you consent to that collection, use, sharing and transfer as the Privacy Policy describes. Where the law requires a separate choice (for example for Planta, notifications and marketing messages), we ask for it separately. You can withdraw consent as the Privacy Policy explains, but some Services may then stop working.

1. Accepting these terms

You accept these terms when you continue past a screen in the App that says you agree to them, when you create an account, or when you place an order. If you use the Services without doing one of these things, your continued use also counts as acceptance, where the law allows. If you do not agree, please do not use the Services. You can still use a Garden's basic functions without an account or the internet: it runs its lights on a daily schedule and refills its water from its top tank, as described in its manual.

If your Garden used our old app. Our old app ran on a platform run for us by Blynk, which ends its service on 21 November 2026. These terms apply to you from when you finish your account in the App (or create one with the email address you used in the old app). Until then, the terms that applied when you bought your Garden continue to apply, and we may update your Garden's software as section 5 ("Gardens from our old app") describes, so that it keeps working after that date.

2. Who can use the Services

You must be 18, or the age of majority where you live if it is higher, to create an account or buy from the Store. If you use the Services for a business, you confirm you can accept these terms for it. People in your household may use a Garden you share with them; you are responsible for how they use it.

Schools and classrooms. A school or teacher may use the Services with students. The account must belong to an adult teacher or staff member (or the school, through an adult who can accept these terms for it); students may not have accounts. You may let students look after a Garden and view it on your device while you supervise them, and you are responsible for how they use the App on your account. Do not let students use Planta (section 6), and do not enter students' names or other personal information into the Services. If you accept these terms for a school, you confirm you can bind it.

3. Your account

• Give accurate information and keep it up to date.
• Keep your password and sign-in codes private. Tell us right away at support@plantaform.com if you think someone else has used your account.
• You are responsible for activity on your account, unless it was caused by our failure to protect it.
• One person per account. Do not share or sell accounts.

You can close your account at any time in the App (You > Privacy & data > Delete account). Our Privacy Policy explains what happens to your data.

4. The App and the Cloud Service

License. We give you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control, and to use the Cloud Service, for your own non-commercial use, under these terms and the rules of the app store you got it from.

What you may not do. Do not: copy, modify or reverse engineer the App, the Cloud Service or the Device Software except where the law allows it despite this restriction; get around security or usage limits; access another person's Garden or account without permission; overload or attack our systems; use the Services to break the law; or use automated tools to scrape or mass-access the Services.

Availability. We work to keep the Cloud Service running, but it may be interrupted for maintenance, outages, or problems with the internet, your Wi-Fi or third-party providers. Some features need the internet, a compatible phone and a supported operating system version.

Changes to features. We improve the Services over time and may change or remove features. If we remove a feature that is a main reason you bought a Garden, we will tell you in advance and, where the law requires it, offer a fair remedy. We will not remove the ability to run a Garden's light and watering schedule because you stopped using the Cloud Service.

Ending the Cloud Service. If the Cloud Service ever has to end, we will give you as much notice as we reasonably can, and at least 12 months where the decision is ours, and, where technically possible, a way to keep using your Garden without it.

5. Gardens and Device Software

Ownership. You own the Garden hardware you buy. The Device Software on it is licensed to you, not sold, for use on that Garden only. If you sell or give away your Garden, the licence goes with it, and you should remove it from your account first.

Setup and use. Follow the manual and the in-App instructions, including the safety and placement instructions. Use the supplied power adapter. We recommend Plantaform nutrients and parts.

Software updates. We send updates over the internet to fix problems, improve security and add or change features. Updates install automatically when your Garden is online; the App does not let you postpone them. Every update is signed by us, and the Garden refuses software that is not. Updates are part of the service and are needed to keep your Garden safe and connected. Do not interrupt power during an update. If an update causes a problem, or you have a reason not to take one, contact support and we will help, including by reinstalling software.

Gardens from our old app. Our old app's platform (Blynk) ends its service on 21 November 2026. A Garden that used it needs a free, one-time software update to keep working with an app:

• Until 21 November 2026 we send the update over the internet. After it, the Garden is held for you until you sign in to the App with the email address you used in the old app. Your grow, light times and shares come with it. Please do not press or hold the Garden's button while you wait: holding it stops the automatic update.
• From 18 November 2026 we also send the update to Gardens whose owners have not yet acted, so that they are not left without an app. If you do not want your Garden updated, write to support@plantaform.com before 18 November 2026 and we will leave it out. For any other question or concern, write to the same address.
• A Garden that did not update by itself can be updated from the App, which installs the update over the Garden's own Wi-Fi and then sets it up as a new Garden. Your grow, light times and automatic refill are kept. We help owners update for free. For some older models the phone update will be available later; we will tell you when. Write to support@plantaform.com.
• A Garden that is not updated keeps running its lights and water on its own, but after 21 November 2026 it cannot be used with any app until it is updated.
• After the update, a Garden works only with the current App; the old app cannot be used with it. Once Blynk's service ends, the old app stops working for every Garden.

Support period. We provide security updates for each Garden model for a reasonable period after we stop selling it, and we will publish that period for each model.

6. Planta, the AI assistant

Planta is an optional assistant that answers questions about growing and about your Garden. You turn it on in the App after reading what is shared. It is powered by AI models from outside providers (currently Anthropic).

Please understand what Planta is:

• Answers come from AI and can be wrong, incomplete or out of date. Check important information before you act on it.
• Planta is not professional advice. It is not a substitute for advice from a doctor, dietitian, electrician, plumber, pest-control or agricultural professional.
• Do not rely on Planta for safety decisions, including whether a plant or produce is safe to eat (for example if you have allergies, are pregnant, or a plant shows mould or disease), handling electrical parts, or dealing with leaks or water damage. Follow the manual and our support team instead.
• Planta cannot see or touch your Garden. It reads the latest status we have, which may be delayed or inaccurate if the Garden is offline.
• Planta does not control your Garden. It can read your Garden's status but cannot change its settings or send it commands.
• Fair use. We set monthly usage limits and may pause Planta if they are reached. Planta may change, be unavailable or be discontinued.
• Adults only. Only the account holder may use Planta. Do not let children or students use it, including on a classroom device; a teacher may use it and share the answers with the class.

Your questions. Do not enter passwords, payment details, health information or anything unlawful, harmful or that you do not have the right to share. You keep any rights you have in what you type. You give us and our AI providers permission to use what you type, and the Garden information sent with it, to answer you, to operate, secure and improve the Services, and to comply with the law, as described in our Privacy Policy.

Answers. You may use Planta's answers for your own purposes. Similar questions can get similar answers for other people, so answers are not unique to you.

7. Plants, produce and your home

Growing plants depends on many things we cannot control, such as seeds, light in your room, temperature, water quality and care.

• We do not guarantee any particular harvest, yield, growth time or plant health. Growing times in the App and on pod packs are estimates.
• Food safety. Wash produce before eating it. Do not eat plants that show mould, rot or disease. Some plants can cause allergies or interact with medication; you are responsible for deciding whether to eat what you grow. Keep nutrients and plants away from children and pets.
• Water and property. Gardens hold water. Place your Garden on a level, stable, water-resistant surface away from the edge, away from heat sources, and where an overflow or spill would not damage floors, furniture, electronics or outlets. Keep the power adapter and outlet dry. Check for leaks when you refill. Alerts such as "water low" depend on your Garden being online and your phone receiving notifications; do not rely on them as your only check.

We are responsible for damage caused by a defect in a Garden or our negligence as the law provides (see section 12). We are not responsible for damage caused by ignoring the manual or the instructions above, by modifications, or by using parts, nutrients or power supplies we did not supply or approve, except where the law does not allow us to exclude it.

8. Buying from the Store

Orders. Your order is an offer to buy. We accept it when we send a shipping confirmation. We may refuse or cancel an order (for example if a price was clearly wrong or a product is unavailable) and will refund any amount you paid.

Prices and taxes. Prices are shown in the currency displayed at checkout. Taxes, duties and shipping are shown at checkout where we can calculate them. If an import duty applies and is not collected at checkout, you pay it.

Payment. Payments are processed by Shopify and its payment partners. We do not store your full card number.

Pre-orders. If you pre-order, we will show the estimated ship date and deposit terms before you pay. You may cancel a pre-order and get a full refund at any time before it ships.

Delivery and risk. Delivery dates are estimates. Risk of loss passes to you when the order is delivered to you.

Returns. Our Return and Refund Policy explains returns, including a 60-day return window for unopened items and the return-shipping fee deducted from a refund for a returned Garden. It does not limit your warranty rights or your legal rights.

Subscriptions. We may offer subscriptions, such as recurring deliveries of pod packs and supplies, or a paid plan for App features. Before you subscribe we will show you the price, what it includes, how often you will be charged and how to cancel, and we will ask you to agree expressly to the renewal terms. Your subscription renews automatically at the end of each period, and we charge your payment method, until you cancel. You can cancel at any time online, in the same place you subscribed (your Store account, or your Apple or Google account for a plan bought in the App), or by writing to support@plantaform.com. Cancelling takes effect at the end of the period you have paid for, unless the law where you live gives you a refund. We will confirm your subscription and its terms by email, remind you before a free trial or promotional price ends and before each annual renewal, and give you at least 30 days' notice of a price change so you can cancel before it applies. If you buy a plan through Apple or Google, they handle billing and refunds under their own terms.

In-App purchases. Today the App does not sell anything itself, and the Shop tab opens our Store in your browser. If we offer paid features inside the App, they will be sold through Apple's or Google's in-app purchase, and that store's payment and refund terms will apply.

Marketing messages. If you sign up for marketing emails or text messages, we will send them to the address or number you gave us. Message frequency varies, and message and data rates may apply to texts. You can stop at any time by using the unsubscribe link or replying STOP. Signing up is not a condition of any purchase.

9. Warranty

Your Garden comes with our 2-year Limited Hardware Warranty, which explains what is covered, for how long, and how to make a claim.

Your legal warranty rights. In addition to our warranty, you have warranty rights under consumer protection law where you live, for example the legal warranty of quality and durability under the Quebec Consumer Protection Act, and implied warranties under other Canadian provincial and US state laws. Nothing in these terms limits those rights.

Software and the Cloud Service. If you are a consumer in Quebec, this paragraph does not apply to you to the extent the Quebec Consumer Protection Act does not allow it. Apart from the warranties above and any rights you have by law, the App, the Cloud Service, the Device Software and Planta are provided "as is" and "as available". To the extent the law allows, we do not promise they will be uninterrupted or error-free, or that Planta's answers will be accurate. Where the law does not allow implied warranties to be excluded, they are limited to the shortest period the law allows. Some places do not allow these exclusions, so they may not apply to you.

10. Your content and feedback

Garden names, reviews and other content you submit remain yours. You give us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, adapt and display it to operate, improve and promote the Services. Reviews you post on the Store are displayed publicly and may be used in our marketing. If you send ideas or feedback, we may use them without owing you anything.

11. Our intellectual property

The Services, Device Software, App, Plantaform name, logos and designs belong to Plantaform or its licensors and are protected by law. These terms do not give you any rights to them except the licences described above. The App uses open-source software under its own licences, listed in the App.

12. Limitation of liability

What we are always responsible for. Nothing in these terms limits or excludes our liability for: death or bodily injury caused by our fault or a safety defect; our gross negligence, intentional fault or fraud; or anything else that cannot be limited or excluded under the law that applies to you. If you are a consumer in Quebec, sections 12 and 13 do not apply to you to the extent they are not permitted by the Quebec Consumer Protection Act or the Civil Code of Quebec.

Otherwise, to the extent the law allows:

• we are not liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, data or produce, arising from the Services, even if we knew they were possible; and
• our total liability for all claims relating to the App, the Cloud Service, the Device Software and Planta is limited to the greater of (a) the amount you paid us in the 12 months before the claim, and (b) CA$100 or the equivalent in your local currency.

This section does not limit your rights or remedies under our Limited Hardware Warranty or under consumer law for the Garden hardware.

13. Indemnisation

If you are a consumer in Quebec, this section does not apply to you. If you are not a consumer, or where the law allows, you agree to cover our reasonable losses and legal costs arising from a claim by someone else caused by your breach of these terms, your misuse of the Services, or content you submit that breaks the law or someone's rights.

14. Suspension and termination

You may stop using the Services and delete your account at any time.

We may suspend or close your account, or stop your access to Planta, if you seriously or repeatedly break these terms, if we must do so by law, or to protect the Services or other users. Where reasonable, we will tell you first and give you a chance to fix the problem. If we close your account without fault on your part, we will tell you how your Garden can keep working and refund any prepaid amounts for services you will no longer receive.

Sections that by their nature should continue after termination (for example 9, 11, 12, 13, 16 and 17) continue.

15. Changes to these terms

We may update these terms, for example when we add features or the law changes. For a material change, we will tell you by email or in the App at least 30 days before it takes effect, with the new text and a summary of what changed. If you do not agree, you can stop using the Services and delete your account before the change takes effect, and, where the law gives you this right, cancel any subscription without penalty. If you keep using the Services after the change takes effect, the new terms apply. If you are a consumer in Quebec, you may refuse the change and cancel these terms without cost or penalty by telling us within 30 days after the change takes effect. Changes do not apply to disputes that started before the change.

16. Governing law and where disputes are heard

Governing law. These terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Courts. Disputes are heard by the courts of the judicial district of Gatineau, Quebec, unless the next paragraph gives you a different choice.

If you are a consumer, your local protections still apply. Choosing Quebec law and Gatineau courts does not take away the protection of the mandatory laws of the place where you live, or your right to sue in your local courts where those laws allow it. For example:

• Quebec consumers keep their rights under the Quebec Consumer Protection Act, including section 11.1 (no clause may force you into arbitration, stop you from joining a class action, or require you to sue outside Quebec);
• Ontario consumers keep their rights under the Ontario Consumer Protection Act, 2002, including sections 7 and 8 (your right to go to court and to join a class action);
• consumers in the European Union or the United Kingdom keep the protection of the mandatory laws of their country and may bring a claim in its courts; and
• consumers elsewhere in Canada and in the United States keep the consumer protection rights their province or state gives them.

Small claims. You can always bring an individual claim in a small claims court (in Quebec, the Small Claims Division of the Court of Quebec) where it qualifies.

No arbitration. Nothing in these terms requires you to go to arbitration or prevents you from taking part in a class action.

Talk to us first. Most problems can be solved quickly. Before starting a claim, please write to support@plantaform.com with a description of the problem and what you would like us to do. We will try to resolve it within 30 days. This does not stop you from going to court or to a consumer protection office at any time.

17. General

• Entire agreement. These terms, together with the policies they link to and your order confirmation, are the whole agreement between us about the Services.
• Severability. If any part of these terms cannot be enforced, the rest still applies.
• No waiver. If we do not enforce a right right away, we can still enforce it later.
• Transfer. You may not transfer these terms except with your Garden as described in section 5. We may transfer them to a company that takes over the Services, and your rights will not be reduced.
• Events outside our control. We are not responsible for delays or failures caused by events we could not reasonably prevent, such as natural disasters, widespread internet or cloud outages, or government action. This does not affect your right to a refund for a product not delivered.
• Export. Do not use or export the Services in breach of export control or sanctions laws.
• Notices. We may send notices by email to your account address or in the App. You agree to receive these terms, notices and other records from us electronically. You can send notices to support@plantaform.com or our mailing address.
• Language. Where we provide a French version of these terms to a Quebec consumer, the French version prevails.
• California residents. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

18. App store terms

If you got the App from Apple's App Store or Google Play:

• These terms are between you and Plantaform, not Apple or Google. Plantaform alone is responsible for the App and its content.
• On an iPhone or iPad, your licence is limited to using the App on Apple-branded devices that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions.
• Apple and Google have no obligation to provide maintenance or support for the App.
• If the App fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App, if any. To the maximum extent the law allows, Apple has no other warranty obligation for the App.
• Plantaform, not Apple or Google, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and consumer protection, privacy or similar claims.
• Plantaform, not Apple or Google, is responsible for investigating, defending, settling and discharging any claim that the App infringes a third party's intellectual property rights.
• You confirm you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and you are not on any US Government list of prohibited or restricted parties.
• You must also follow the app store's own terms, and any other third-party terms that apply when you use the App, such as your mobile data plan.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
• Questions, complaints or claims about the App should be sent to Plantaform at the address or email in section 19.

19. Contact

Plantaform Technology Inc.

Axeo – Institut Innovation Gatineau, 101 rue Saint-Jean-Bosco, Bureaux A-1330, Gatineau, Quebec J8Y 3G5, Canada

Support: support@plantaform.com

Privacy: info@plantaform.com