Politique de confidentialité

Politique de confidentialité de Plantaform

Effective date: November 13, 2026

Last updated: November 13, 2026

This policy explains what personal information Plantaform collects, why, who we share it with, how long we keep it, and the choices and rights you have. It covers:

• Our website and online store at plantaform.com and plantaform.ca (the "Store");
• The Plantaform app for iPhone and Android (the "App");
• Plantaform indoor gardens and other connected devices (the "Gardens");
• Planta, the AI assistant in the App; and
• Our customer support.

Together these are the "Services".

We wrote this to be read, not skimmed past. If anything is unclear, write to us at info@plantaform.com.

1. Who we are

The Services are provided by Plantaform Technology Inc. ("Plantaform", "we", "us"), Axeo – Institut Innovation Gatineau, 101 rue Saint-Jean-Bosco, Bureaux A-1330, Gatineau, Quebec J8Y 3G5, Canada (Quebec enterprise number (NEQ) 1176794304).

Plantaform decides how and why your personal information is used. In European terms, we are the "controller".

Person in charge of the protection of personal information: our Chief Executive Officer, reachable at info@plantaform.com or by mail at the address above. This is the person responsible for our privacy practices under Quebec and Canadian law.

2. The short version

• We collect what we need to run your account, your Gardens and your orders.
• Your Garden sends sensor readings and status to our cloud so the App can show them and alert you.
• Planta is optional. If you turn it on, your questions and a snapshot of the Garden you ask about are sent to Anthropic, an AI company, to write the answer.
• The App has no advertising, and does not track you across other companies' apps or websites. It sends us crash and performance reports (section 3.3).
• Our website uses cookies, including some for advertising. You can say no.
• We do not sell your personal information for money. Our website uses advertising and analytics tools that share some information with our partners. You can say no (section 3.6).
• You can download your data and delete your account from inside the App.
• If your Garden used our old app: that app ran on a platform called Blynk, which ends its service on 21 November 2026. We are moving every Garden to our own cloud with a free software update. We copied only what we need to give each Garden back to its owner (section 3.5). Section 12.1 explains the update.

3. What we collect

The tables and lists below give examples of the information we collect. They are not a complete list. We may collect other information of the same kinds, for the purposes described in section 4.

3.1 Information you give us

What	When	Why
Name and email address	When you create an account	To run your account, sign you in, and send service messages
Password	When you create an account	To sign you in. We store only a secure one-way hash, never the password itself
Phone number (optional)	Sign-up or Personal info, only if you add it (or copied from the old app, see 3.5)	So support can reach you about your account if you ask us to. We do not send texts from the App
Garden name and colour; the room label, if you set one in an earlier version of the App	When you set up or edit a Garden	To show your Gardens in the App
Your Garden's time zone	Right after you set up a Garden, the App reads your phone's time zone and sends it to us and the Garden	To run lights and grow stages on your local time
Grow information	When you start a grow or scan a pod pack	To track your plants' progress and give stage-by-stage guidance
Your home Wi-Fi password	During setup	Sent directly from your phone to your Garden over the Garden's own setup hotspot. It is stored on the Garden only. We never receive it
Questions to Planta	If you turn Planta on	To answer you (see section 5)
Messages to support	When you contact us	To help you
Order details: name, email, shipping and billing address, phone, items	When you buy from the Store or start a checkout	To process, ship and support your order, and to remind you about a checkout you did not finish
Payment card details	At checkout	Collected and processed by our payment providers. We do not see or store full card numbers
Reviews	If you post one	To publish it on the Store

3.2 Information your Garden sends us

When a Garden is connected to the internet it sends our cloud:

• Identity and status: device ID, serial number, the Garden's network hardware (MAC) address, hardware and software (firmware) version, whether it is online, and when it was last seen.
• Sensor readings and settings: for example water level, temperature, light and pump status, schedules, alerts, and the Garden's time zone.
• Network details: the name of the Wi-Fi network it is on, the type of Wi-Fi security, its connection mode, and its local IP address on your home network. We use these to diagnose connection problems. We do not receive your Wi-Fi password.
• Update progress: download and install progress of software updates.

These readings describe your Garden, not you, but because the Garden is linked to your account we treat them as personal information.

3.3 Information collected automatically by the App

• Push notification token from Apple or Google, and your phone's platform (iOS or Android), if you allow notifications. Used to send you alerts such as "water is low" or "your order shipped".
• Crash reports. If the App crashes or hits an error, a report goes to our crash-reporting provider (Sentry). It contains technical details such as the phone model, operating system, App version and what went wrong. On a sample of sessions the App also sends performance timings (how fast it starts and how fast screens open). The App is set up so that these reports do not include your name, email, IP address or screenshots, and are not linked to your account. Reports from our servers may include your random account ID so we can find and fix the problem.
• Security logs. When you sign in, change your password, export or delete your data, we record the event, the time, your IP address and your device's browser or app identifier (user agent). Used to protect your account and investigate misuse.
• Images. The App downloads product images from Shopify, which means Shopify sees your phone's IP address when it downloads them. The App's typefaces are built in and are not downloaded.

The App does not include advertising or advertising identifiers, and does not track you across other companies' apps or websites.

3.4 Phone permissions the App asks for

Permission	What it is used for	Sent to us?
Location (while using the App)	iPhone and Android only reveal the name of the Wi-Fi network you are on to apps with location permission. We use it during setup to fill in your network name	No. Your location is never collected or sent. The network name goes to your Garden, which reports it to us as in 3.2
Local network and Wi-Fi	To join your Garden's own setup Wi-Fi, send it your Wi-Fi details, and, for an older Garden, install its software update from your phone (section 12)	No. What passes between your phone and your Garden stays between them
Camera	To scan the QR code on a pod pack	No. Images stay on your phone
Notifications	To send you alerts	Only the push token in 3.3

You can change any of these in your phone's settings. Without location or local network access, setup may ask you to type your network name or may not work.

3.5 Information from other sources

• Shopify. When an order ships, Shopify tells us, and we use the email on the order to send a "shipped" notification to the matching App account.
• Apple and Google. If you buy a paid plan through the App, Apple or Google tells us whether your plan is active. They do not give us your card details.
• Our old app and its platform (Blynk). Gardens set up with our old Plantaform app ran on a cloud platform run for us by Blynk, which ends its service on 21 November 2026. To move each Garden to our own cloud and give it back to its owner, we copied from Blynk, for each Garden:
• the owner's email address and their account numbers on the old platform;
• the email addresses of people the owner had shared the Garden with;
• the Garden's name, its identifier on the old platform, hardware and software version, time zone, light on and off times, two settings (one that corrects the light schedule, and the refill reminder), and when it was activated and last seen; and
• a scrambled (hashed) copy of the Garden's old connection code, so the Garden can prove it is the same Garden. We never stored the code itself.

When an older Garden updates and connects to our cloud, it sends its identifiers (including its network hardware address) and software version, and we record each attempt with the IP address it came from, to stop misuse.

Name and phone. The first time you sign in to the App with the same email address you used in the old app, we ask Blynk for the name and phone number on your old account and fill them in, only if those fields are empty in the App. You can change or remove them in You > Personal info. This stops when Blynk's service ends.

A final copy. Before Blynk's service ends, we also take one encrypted copy of what the old platform holds for our customers: your old-app account details (name, email address and phone number) and your Gardens' records there (their settings, recent alert history and the grow that is running). We keep it offline and use it only to help you during the move and to keep your grow going in the App, for example by bringing your Garden's history across.

We use this information only for these purposes, and delete all of it as section 8 says. When Blynk's service ends, we ask Blynk to delete the information it holds for us.

This information was already ours to look after: the old app and its web console linked to our privacy policy and terms of service at the time, and Blynk only ran the service for us.

3.6 Our website

The Store runs on Shopify. When you visit it, Shopify and the tools below use cookies and similar technologies:

• Necessary: your cart, checkout, security and your cookie choices.
• Analytics, advertising and personalisation (only with your consent where the law requires it): tools that measure and record how the site is used, show and measure advertising, build advertising audiences, personalise what you see, send marketing messages and collect reviews. Today these include Google (Analytics and Ads), Meta, Microsoft Clarity, Shopify Audiences, Klaviyo, Rebuy and Judge.me, and we may use similar tools. These may record pages you view, what you click and what you buy. Microsoft Clarity records how visitors move, click and scroll on the site so we can see how it is used. Some advertising partners may use this information to show you ads elsewhere.

You can change your choices any time with the Cookie preferences link at the bottom of every page, and through your browser. Where the law requires it, we treat Global Privacy Control signals as a request to opt out of targeted advertising. The App does not use these cookies.

4. How we use your information, and our legal reasons

We use personal information to:

1. Provide the Services: run your account, connect and control your Gardens, show readings and history, send alerts, deliver software updates, process orders and give support.
2. Keep things safe and working: secure accounts, detect and prevent fraud and abuse, fix crashes and bugs, and keep Gardens on safe software.
3. Communicate with you about your account, Gardens, orders, security and changes to these terms or this policy. These messages are part of the service and are not marketing.
4. Marketing and advertising, including personalised offers and reminders based on your purchases, your Gardens and how you use the Services, where the law allows or with your consent. Every marketing email has an unsubscribe link, and you can opt out at any time.
5. Analyse, develop and improve our products and services, including through research, analytics, testing and new features.
6. Meet legal obligations, such as tax records for orders, and to establish or defend legal claims.
7. Keep Gardens from our old app working after its platform ends: update their software, move them to our cloud, give each one back to its owner with its settings and shares, and invite the owner to the App (sections 3.5 and 12).
8. Create aggregated or de-identified information, which we may use for our business purposes as the law allows.
9. Other purposes that we tell you about when we collect the information, or that you agree to.

We do not use your information to make decisions about you based solely on automated processing that have legal or similarly significant effects.

Consent. Where the law relies on consent (for example in Canada), we rely on your consent for the purposes above, given when you create an account, set up a Garden or place an order, and separate consent where the law requires it, for example for Planta, notifications and marketing messages. You can withdraw consent at any time (see section 9); withdrawing may mean we cannot provide part of the Services.

If you are in the European Economic Area or the United Kingdom, our legal bases are: performance of our contract with you (purpose 1); our legitimate interests in security, fixing problems and improving the products, balanced against your rights (purposes 2 and 5); performance of our contract and our legitimate interest in keeping the Garden you bought working once its old platform ends (purpose 7); your consent (Planta, notifications, marketing, non-essential cookies); and legal obligation (purpose 6).

5. Planta, the AI assistant

Planta is optional and off until you agree. The App shows you what is shared before you turn it on.

Who provides it. Planta's answers are written by an AI model run by Anthropic, PBC (United States), acting as our service provider.

What is sent to Anthropic each time you ask a question:

• your question and the earlier messages in the same chat;
• a snapshot of the Garden you are asking about: its name, ID and software version, whether it is online and when it was last seen, a few of its latest readings and settings (water level, days until a refill, light brightness and on and off times, grow stage, whether domes are off or a cleaning is running), and which pod pack is growing and its plants, with the stage and day; and
• a random ID for your account. It is not your name or email.

When Planta looks something up, it searches a copy of our public help articles that we keep on our own servers; your question is not sent to our help-centre provider.

What is not sent: your name, email, phone number or password; your Wi-Fi name or password, local IP address, home address or location; your other Gardens; your orders or payment details.

Where your chats are kept. We do not store the text of your chats, except a reply you report (below). Anthropic keeps each chat on its servers so Planta can follow the conversation. The App also keeps the current chat on your phone for up to 24 hours so you can pick it up again, and clears it when you sign out. We keep only the chat's ID and a monthly count of how much you used Planta, to enforce fair-use limits. When you restart a chat, we ask Anthropic to delete it. When you delete your account, we ask Anthropic to delete all your chats. Under its commercial terms, Anthropic may not use your chats to train its models and keeps them only as needed to provide the service and for safety and legal reasons. See Anthropic's privacy policy.

Reporting a reply. If a reply is wrong, unsafe or offensive, tap Report under it. That sends us, not Anthropic, the reply, the question it answered, the reason you chose, any note you add and the chat's ID, so our team can review it and improve Planta. We keep reports as section 8 says.

Your choice is saved on your phone. The App remembers on your phone whether you agreed to Planta and to which version of the explanation. If what Planta sends changes, the App asks you again.

Please do not type sensitive information such as passwords, card numbers or health information into Planta.

Planta is for adults. Only the account holder, who is an adult, may use Planta. In a classroom, the teacher may use Planta and share its answers with students, but students should not type questions into Planta themselves. A teacher who lets students handle the App can turn Planta off in the You tab first.

Turning it off. You can turn Planta off at any time in the App's You tab. The rest of the App works as normal without it.

Answers can be wrong. Planta is an AI and can make mistakes. See our Terms of Service.

6. Who we share information with

We do not sell personal information for money, and we do not share it for cross-context behavioural advertising from the App. Our website uses advertising tools that share some information with advertising partners (section 3.6). You can opt out as section 9 explains.

We share personal information only with:

6.1 Service providers

Most of these companies process information for us, under contracts that limit their use of it to providing their service to us and require them to protect it. Advertising partners may also use what they receive from our website under their own privacy policies. Information from the App goes only to providers that work for us under these contracts. It is not given to advertising partners.

Provider	What they do for us	Information involved	Location
Amazon Web Services (AWS)	Cloud hosting, database, messages to and from Gardens, email delivery, file storage	All account, Garden and App data described above	United States (N. Virginia)
Anthropic, PBC	Planta AI answers	As listed in section 5, only if you turn Planta on	États-Unis
Blynk Inc. (until 21 November 2026)	Ran the old app's cloud; delivers the software update that moves older Gardens to our cloud	Old-app accounts (name, email, phone), Gardens, their settings and readings	United States company; servers in Toronto, Canada
Google LLC (Firebase Cloud Messaging)	Delivering push notifications	Push token, notification content	United States and other countries
Apple Inc. (Apple Push Notification service)	Delivering notifications to iPhones	Push token, notification content	United States and other countries
Functional Software, Inc. (Sentry)	Crash and error reports, app performance	Technical crash data; app start and screen timing on a sample of sessions; random account ID for server errors	États-Unis
Shopify Inc. and its payment partners, including pay-later providers such as Affirm and Sezzle	Store, checkout, payments, order emails	Order, contact and payment information	Canada, United States and other countries
Klaviyo, Inc.	Marketing and reminder emails and, if you sign up, text messages	Name, email, phone, order and checkout activity, email engagement	États-Unis
Juge.me	Product reviews	Name, email, review content	United Kingdom and United States
Google LLC (Google Ads / Google tag)	Website advertising measurement	Website activity, with your consent where required	États-Unis
Other website tools (section 3.6), such as Meta, Microsoft Clarity, Shopify Audiences and Rebuy	Website analytics, advertising audiences and personalisation	Website activity and, for advertising audiences, contact details in scrambled (hashed) form, with your consent where required	United States and other countries
Zendesk, Inc.	Customer support (support@plantaform.com) and help articles	Your messages and contact details	États-Unis
Shipping carriers, for example FedEx	Delivering orders	Name, address, phone	Canada, United States

We may add or replace providers of the same kinds. You can ask us for a current list at info@plantaform.com.

6.2 People you choose

If a Garden is shared with other people in your household, they can see and control that Garden and its readings.

6.3 Other situations

• Legal reasons: when we believe in good faith that the law requires it (for example a valid court order), or to protect the rights, property or safety of you, us or others. Where allowed, we will tell you first.
• Business changes: if Plantaform is merged, acquired or sells its assets, your information may move to the new owner, who must respect this policy. Where the law requires it, we will tell you first.
• With your consent for anything else.

7. Where your information is stored and transferred

Plantaform is based in Quebec, Canada, but your information is stored and processed in the United States. Our cloud platform runs on Amazon Web Services in N. Virginia, United States: your account, your Gardens' readings and history, and our security logs are kept there. These providers also process information in the United States (and, for some, other countries): Anthropic (Planta, if you turn it on), Google and Apple (push notifications), Sentry (crash reports), Zendesk (support), and, for the Store, Shopify and its payment partners and our marketing and review tools listed in section 6.

Until 21 November 2026 the old app's platform (Blynk) also holds the information in section 3.5, on servers in Toronto, Canada.

This means your information is outside Quebec and Canada, and may be accessible to courts, law enforcement and national security authorities in the United States and the other countries concerned under their laws.

Before sending information outside Quebec we assess whether it will receive adequate protection, as Quebec law requires, and we use written contracts to protect it. For people in the European Economic Area, the United Kingdom or Switzerland, transfers rely on the European Commission's Standard Contractual Clauses (and the UK Addendum), or on the recipient's certification under the EU-US Data Privacy Framework where available. You can ask us for more information at info@plantaform.com.

8. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy, then delete it or make it anonymous.

Information	How long
Account profile (name, email, phone, password hash)	While your account is open. When you delete your account, your name, phone and password are erased and your email is replaced right away; only a random account number remains so our records stay consistent
Garden readings (sensor telemetry)	12 months, then deleted automatically. Deleted straight away when you remove the Garden or delete your account
Garden alerts and event history	24 months, then deleted automatically. Deleted straight away when you remove the Garden or delete your account
Changes sent to your Garden from the app (what was changed, from which account, when)	12 months, then deleted automatically. We use them to fix problems and to improve grow recipes
Firmware update records for your Garden	12 months after the update finishes; a summary without personal information is kept
In-app notifications	Until you dismiss them, then 180 days
Garden details and grow history	While the Garden is on your account. When you remove a Garden or delete your account, we delete its readings, alerts, saved settings, plant tray and grow history, and clear the name, room, time zone and Wi-Fi details it had, so whoever sets the Garden up next cannot see them. We keep the Garden's own hardware record (serial number, model, firmware)
Planta chats	Held by Anthropic until you restart the chat or delete your account (see section 5). The copy on your phone: up to 24 hours, and cleared when you sign out
Planta monthly usage counts	24 months, then deleted automatically
Planta replies you report	24 months, then deleted automatically. Deleted straight away when you delete your account
Push tokens	Until you sign out on that phone, the token stops working, or you delete your account
Sign-in codes and links	Expire within minutes to 7 days. Expired sign-in sessions are deleted after 7 days; codes, password-reset and verification links after 30 days
Security logs (sign-ins, email, IP addresses)	13 months, then deleted automatically, including after you delete your account, so we can investigate account-takeover or fraud reports
Records of our staff's actions on your account or Garden (for example a support transfer or a password reset we started)	3 years, then deleted automatically
Crash reports and app performance data	30 days at Sentry, then deleted automatically
Orders and invoices	6 years after the end of the tax year, as tax law requires
Support messages	3 years after the conversation ends
Records copied from our old app's platform (Blynk), the final offline copy of them, and the record of each Garden's attempts to move	Until 21 November 2027 (12 months after the old platform ended), then deleted. If you delete your account before then, your email address is removed straight away from the records on our servers (the offline copy is not used for anything else and is deleted on the same date). We delete these records earlier once they are no longer needed for the move
Email bounce and unsubscribe records	Unsubscribes, complaints and addresses that do not exist: kept so we do not email them again. Temporary delivery failures: deleted 60 days after they stop applying

We may keep information longer if the law requires it or to resolve a dispute, and only for that purpose.

9. Your choices and rights

9.1 In the App

• See and correct your name, email and phone in You > Personal info.
• Download your data in You > Privacy & data > Export my data. This gives you a copy of your account, Gardens and grow history in a machine-readable file. For anything else we hold about you (for example your Gardens' readings and alerts, notifications, shares, the security log or your Planta usage), write to us (section 9.3) and we will send it.
• Delete your account in You > Privacy & data > Delete account. This signs you out everywhere, removes your Gardens from your account so they can be set up again, deletes their readings, alerts and grow history, deletes your Planta chats at Anthropic, and erases your account information right away: your name, phone and password are deleted, your email is replaced, and your notifications, push tokens, Planta usage and Planta reports are deleted. We keep only what section 8 describes, such as security logs, order records and, if your Garden came from our old app, the offline copy of the old records until it is deleted.
• No App? You can also ask for deletion at https://api.plantaform.com/delete-account, or by writing to our person in charge of the protection of personal information at info@plantaform.com.
• Turn off Planta, notifications, location, local network and camera at any time.

9.2 Your rights

Depending on where you live, you have the right to:

• access the personal information we hold about you and learn how we use and share it;
• correct inaccurate or incomplete information;
• delete your information;
• receive a copy in a structured, commonly used format, and have it sent to another organisation where technically feasible (portability);
• withdraw consent at any time, for the future;
• object to or restrict certain uses, including marketing;
• opt out of the sale or sharing of personal information and of targeted advertising (the App does not do targeted advertising; for the website, use Cookie preferences);
• not be discriminated against for using your rights; and
• complain to a privacy regulator (see 9.4).

If you live outside Canada, the United States, the European Economic Area and the United Kingdom, you may have similar rights under your local law. Write to us and we will handle your request as that law requires.

9.3 How to make a request

Write to info@plantaform.com or use the in-App tools above. We may need to confirm your identity, usually by asking you to write from your account's email address or sign in to the App. We do not ask for more information than we need.

You can use an authorised agent to make a request for you. We may ask for proof that you gave them permission and confirm your identity directly.

We answer within 30 days (Canada and Quebec), one month (EEA and UK), or 45 days (US states), and will tell you if we need longer as the law allows. Requests are free unless they are clearly excessive. If we refuse a request, we will tell you why and how to challenge the decision. If you are in a US state that gives a right to appeal, reply to our decision with "Appeal" and we will review it within the time the law requires.

9.4 Regulators

You can complain to us first, and we hope you will. You also have the right to contact your regulator, for example:

• Quebec: Commission d'accès à l'information du Québec;
• Canada: Office of the Privacy Commissioner of Canada;
• EEA: your national data protection authority; UK: Information Commissioner's Office;
• California: California Privacy Protection Agency; other US states: your state attorney general.

9.5 Additional information for US state residents

In the last 12 months we collected these categories of personal information: identifiers (name, email, phone, account ID, device IDs, IP address); customer records (shipping and billing address); commercial information (orders); internet or network activity (website and App usage logs, Garden network details); geolocation: none collected from the App (our website tools estimate a general location from your IP address); sensory or similar data: none; inferences: preferences drawn from your shopping and email activity, used to personalise offers. Sources, purposes and recipients are described in sections 3, 4 and 6.

Sensitive personal information: we collect account sign-in details (email and password) only to sign you in. We do not use or disclose sensitive personal information for any other purpose.

We do not sell personal information for money. Our website shares identifiers and internet activity with advertising partners, which some US state laws treat as "sharing" or a "sale". To opt out, use the Cookie preferences link at the bottom of the website. Where the law requires it, we also treat Global Privacy Control signals as an opt-out request. We do not knowingly sell or share personal information of consumers under 16.

10. Children

The Services are made for adults. You must be 18, or the age of majority where you live if it is higher, to create an account or buy from the Store. The Services are not directed to children, and we do not knowingly collect personal information from children under 16 (or under 14 in Quebec without a parent's consent). If you believe a child has given us personal information, write to info@plantaform.com and we will delete it. Family members can use a shared Garden through the account holder.

Schools and classrooms. Schools and teachers use Gardens with their students. In a classroom the account belongs to the teacher or the school, who must be an adult; students do not get their own accounts. Students may look after a Garden and see its status on the teacher's phone or tablet, but they should not use Planta (see section 5). We do not ask for, and the App has no place for, students' names or other information about them. Please do not put students' names or other personal information in Garden names, notes or Planta questions. If a student's information reaches us anyway, the school can write to info@plantaform.com and we will delete it.

11. Security

We protect personal information with safeguards suited to its sensitivity, including: encryption in transit (HTTPS and TLS for the App and Gardens); hashing of passwords and of sign-in, reset and device codes; per-device credentials for each Garden; a private database not reachable from the internet; encryption of the database and file storage at rest; access limited to staff who need it, with logging of staff access to customer accounts; and signed, verified software updates for Gardens.

No system is perfectly secure. If a breach creates a real risk of serious harm to you, we will notify you and the regulators as the law requires. We keep a record of all privacy incidents.

12. Garden software updates

To keep Gardens secure and working, we send software (firmware) updates over the internet. Updates report their progress to us. Updates do not collect new kinds of personal information unless we first update this policy.

12.1 Gardens from our old app

The platform behind our old app (Blynk, section 3.5) ends its service on 21 November 2026. Without a software update, a Garden that used the old app can no longer be reached from any app after that date. To keep these Gardens working, we move them to our own cloud:

• The update reaches the Garden by itself while the old platform is still running. The Garden keeps growing during the update. Afterwards it connects to our cloud, proves it is the same Garden (section 3.5) and is held for its owner until the owner signs in to the App with the same email address used in the old app. Its grow, name, time zone, light times and shares come with it.
• We invite you by email to finish your App account. Until you do, we receive your Garden's readings and status (section 3.2) and keep them for you, but no one can see or control the Garden in the App.
• From 18 November 2026 we send the update to every remaining Garden that is still online, even if its owner has not acted, because after 21 November it can no longer be updated this way. We then email the owner. If you do not want your Garden updated, write to support@plantaform.com before 18 November 2026 and we will leave it out. For any other question or concern about the update, write to the same address. A Garden that is not updated keeps running its lights and water on its own, but cannot be used with any app until it is updated.
• Updating from your phone. A Garden that did not update by itself can be updated from the App: the App joins the Garden's own setup Wi-Fi, reads its model and software version, and installs a signed software file that is built into the App. It does this over the Garden's own Wi-Fi, at the Garden's local address only, and sends the Garden nothing about you. The App keeps your phone's screen on while it works. The Garden is then set up as a new Garden on your account. Your grow, light times and automatic refill are kept. We help owners update for free. For some older models the phone update will be available later; we will tell you when. Write to support@plantaform.com.

13. Changes to this policy

We will update this policy when our practices change. If a change is material, we will tell you in the App or by email at least 30 days before it takes effect, and where the law requires it we will ask for your consent again. The "Last updated" date at the top shows the latest version. Earlier versions are available on request.

14. Contact us

Privacy questions, requests or complaints:

• Email: info@plantaform.com
• Mail: Person in charge of the protection of personal information, Plantaform Technology Inc., Axeo – Institut Innovation Gatineau, 101 rue Saint-Jean-Bosco, Bureaux A-1330, Gatineau, Quebec J8Y 3G5, Canada
• In the App: the You tab