Expédition
Rejuvenate le jardin intérieur : Rejuvenates ship within 3-9 jours ouvrables.
Cosses de plantes et accessoires : All Plant Pods and Accessories ship within 3-5 jours ouvrables.
Actuellement, nous livrons au Canada, aux USA et aux United Arab Emirates.
We are actively planning on expanding our shipping services to the rest of the world. Plantaform is working on logistics and distribution to ensure that people all around the world can purchase and receive the Rejuvenate in a timely manner.
Dès que nous serons en mesure d'étendre nos services d'expédition, nous l'annoncerons sur nos canaux, restez à l'écoute pour plus de détails !
Plantaform provides free shipping on orders over $75 within Canada.
You will receive an order confirmation right after you place your order from us at info@plantaform.com. A shipping confirm will be sent once your order is received and packed.
Yes, you can! Once your Rejuvenate is assembled and packaged you will have the option for an in-store pickup at our office in Gatineau, Quebec. Also during the checkout process you can select "Pick up at Plantaform Office/Store".
Si votre Rejuvenate ou toute autre commande de Plantaform arrive endommagée ou incorrecte, envoyez-nous un email à info@plantaform.com et nous nous occuperons de toute correction ou retour nécessaire.
If the Plantaform product you ordered is on backorder or out-of-stock we will notify you once it is available once again for shipment & delivery.
Tous les envois et livraisons de Rejuvenate nécessitent une signature pour recevoir le colis. Cependant, les commandes de Pod Packs et d'accessoires Plantaform ne le sont pas.
Retours
At Plantaform, we prioritize customer satisfaction and strive to offer a hassle-free return and refund process. Our return and refund option for our products under specific conditions is outlined below:
60-Day Return Policy:
We offer a full refund within 60 days of receiving your Indoor Garden or Plant Pods, provided the following conditions are met:
1) Proof of Purchase: You must provide proof of purchase, such as an order number or confirmation email.
2) Condition of Items: The items must be unused, unopened, and in their original packaging, in the same condition as when they were delivered to you. Any items that have been opened or used may be subject to a restocking fee.
Defective Products
If the Indoor Garden or Plant Pod Packs are defective, you are eligible for a full refund or exchange within 60 Days of receiving the product. Please contact our support team at support@plantaform.com to initiate the process.
How to Initiate a Return
To initiate a return, please contact our support team at support@plantaform.com. We will provide you with a return shipping label via email and give you additional shipping instructions and any other necessary information.
Important Information
1) Third-Party Purchases: Refunds are not available for products purchased through third-party sellers, retail partners, or other websites. Please refer to their return policies for any returns or exchanges.
2) Gifted Items: The same 60 day return policy applies to gifted Indoor Gardens, provided they are returned unopened and in the original packaging.
Damaged, Incorrect, or Missing Items
If your order arrives with the wrong items, is damaged, or is missing any components, please contact us immediately at support@plantaform.com and we will correct the issue at no additional cost to you.
Refund Process
Once your return is approved and processed, we will refund your original payment method, within 5-10 business days.
Additional Considerations (as per Canadian Law)
Restocking Fees: If items are returned outside of their original packaging, or in opened condition, we may charge a restocking fee.
Receipt Requirement: A sales receipt or proof of purchase is required for all returns or exchanges.
If you have any questions or need assistance, please contact our support team at support@plantaform.com. We are here to help!
If you wish to receive a refund on your Indoor Garden, simply let the Plantaform team know by emailing support@plantaform.com within the 60-Day period and we will look to complete the transaction.
If requested within the 60-Day return policy window, you can expect to get your refund back into the account that you had originally purchased your Indoor Garden minus the return shipping costs, within 5-10 business days.
Yes! The same 60-Day return policy is in place for gifted purchases as well.
Please notify the Plantaform team at support@plantaform.com right away if you receive the wrong, damaged, or missing items in your order and we will take care of it.
Garantie
Rejuvenate comes with a 2 year warranty. To be eligible for a warranty replacement, the following criteria must be met:
1) You purchased Rejuvenate within the previous year and can demonstrate that by providing proof of purchase, such as an order number or an email confirmation.
2) If you bought Rejuvenate from a third-party reseller, retail partner, or website, you must submit a copy of your original receipt.
Pour toute question relative à la garantie Rejuvenate, veuillez contacter l'équipe Plantaform à l'adresse info@plantaform.com. Nous vous donnerons les instructions d'expédition et d'autres informations pertinentes, si nécessaire. Veuillez noter que nous ne pouvons pas fournir de remplacement sous garantie pour des dommages causés par l'utilisateur.
Nous garantissons que nos Plantaform Pod Packs germeront dans les 6 mois suivant la livraison.
Bien que nos Rejuvenate Plant Pods offrent un environnement idéal pour la croissance des plantes, vous pouvez avoir droit à un remplacement du Plant Pod ou du Pod Pack dans les circonstances suivantes :
1) Il n'y a pas de germination dans les 3 semaines.
2) La plante est atteinte d'une maladie.
Veuillez prendre note des informations suivantes concernant les cosses de remplacement :
- Plantaform Plant Pods must be cultivated using only Rejuvenate and Plantaform Accessories (such as Pod Plugs, Germination Domes, Plantaform Nutrients, etc.).
- Please send us some photographs of your plants and Rejuvenate setup.
- Please be aware that Rejuvenate is intended for indoor use only. We cannot replace Plant Pods if they have been kept outside or if Rejuvenate has been used outside.
Pour toute question relative à la garantie du Plant Pod, veuillez nous contacter à l'adresse info@plantaform.com. Dans votre message, veuillez confirmer l'âge de vos plantes et la température ambiante afin que nous puissions vous donner les meilleurs conseils en matière d'entretien des plantes.
La période de garantie de Rejuvenate commence le jour où vous le recevez à la livraison.
Si vous avez des questions sur nos politiques d'expédition, de retour, de remboursement ou de garantie, veuillez contacter l'équipe Plantaform à l'adresse info@plantaform.com.